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Communicating Effectively identifies ways to improve communication and listening skills for a productive work environment, explains the importance of spoken communication to improve understanding, and assesses the use of communication tools, including email etiquette, cell phone use, and social networking. The module also covers how to effectively resolve conflict in the workplace.

Conveying Professionalism introduces the components of a strong work ethic, including personal images conveyed to colleagues and customers, the benefits of a positive attitude and excellent customer relations, the importance of being on time and dependable, and how motivation affects performance. 

Promoting Teamwork and Collaboration discusses the positive impact of diversity in the workplace, the importance of sensitivity to individual differences, the benefits and challenges of teamwork and collaboration, and the value of strong leadership skills.

Thinking Critically and Solving Problems teaches learners to evaluate the elements of critical thinking, including evidence, reasoning, and fallacies.

Each fully narrated module includes a pre-test, career contextualized direct instruction, and a post-test to measure learning gains. Embedded practice and decision tree activities engage learners and reinforce understanding of concepts. Employers share in their own words why soft skills matter. Scripted scenario-based videos demonstrate the 'worst' and 'best' responses to relatable workplace situations. The online training is self-paced and accessible from any digital device anywhere anytime. 

Soft Skills Flyer

Soft Skills Credential

To earn the Florida Ready to Work Soft Skills Credential, participants must pass a one-hour proctored assessment validating mastery of skills.

Those who pass the assessment earn the Florida Soft Skills Credential which is issued by the State of Florida and signed by the Governor.

Visit the Test Score Reports webpage for more details.

Work Ready Math builds mathematical reasoning and problem-solving skills to prepare learners to solve real-life workplace problems, such as calculating dimensions, costs, and percentages; reviewing transactions to ensure accuracy; and comparing rates.

Work Ready Reading builds reading comprehension and reasoning skills to prepare learners to utilize documents in the workplace, such as memos, letters, directions, signs, notices, policies, and regulations. Skills include obtaining and applying new vocabulary; following complex instructions; and understanding policies and procedures.

Work Ready Data builds analytical skills to prepare learners to interpret sources of data in the workplace, such as charts, graphs, tables, flowcharts, diagrams, and maps. Skills include identifying trends among variables, recognizing significant and extraneous data points, and drawing conclusions from one or more sources of data.

To earn the Florida Ready to Work Credential, participants must pass three, one-hour proctored assessments validating mastery of foundational Workplace Math, Workplace Reading, and Workplace Data skills.

Ready to Work Credential

To earn the Florida Ready to Work Credential, participants must pass three, one-hour proctored assessments validating mastery of foundational Workplace Math, Workplace Reading, and Workplace Data skills.

There are four Achievement Levels that correlate with the U.S. Department of Labor O*NET Job Zones 2-3-4-5, the nation’s primary source of occupational data. The levels build on each other with each higher level indicating readiness for more jobs.

Those who pass the three assessments earn the Florida Ready to Work Credential which is issued by the State of Florida and signed by the Governor.

Achievement Level 5 - Earning an Achievement Level 5 Florida Ready to Work Credential indicates that the learner has the foundational employability skills to pursue O*NET Job Zone Level 5 career pathways.

Achievement Level 4 - Earning an Achievement Level 4 Florida Ready to Work Credential indicates that the learner has the foundational employability skills to pursue O*NET Job Zone Level 4 career pathways.

Achievement Level 3 - Earning an Achievement Level 3 Florida Ready to Work Credential indicates that the learner has the foundational employability skills to pursue O*NET Job Zone Level 3 career pathways.

Achievement Level 2 - Earning an Achievement Level 2 Florida Ready to Work Credential indicates that the learner has the foundational employability skills to pursue O*NET Job Zone Level 2 career pathways.

The Achievement Level is a composite work ready indicator based on the lowest passing score across all three assessments required to earn the credential. For more information about the correlation between Achievement Level and O*NET Job Zone, visit . 

Visit the Test Score Reports webpage for more details.